Cancellation and rescheduling

You can cancel eligible appointments in your portal. The initial cancellation window is 24 hours before the appointment, subject to the policy displayed at booking. Contact the consultant for requests inside that window.

Refund review

Cancelling an appointment does not automatically refund a payment. Contact the business with your booking reference for a review under the applicable policy. Refunds are returned through the original payment provider.

Payment exceptions

If a payment succeeds after a booking hold expires, the appointment is flagged for review. The business will arrange an available time or review a refund request.

Before live launch

Refund eligibility, timeframes, tax treatment, and service-specific exceptions must be finalized by the business before accepting real payments.